Customer Support Specialist
CarbonCloud
This job is no longer accepting applications
See open jobs at CarbonCloud.See open jobs similar to "Customer Support Specialist" Peak.Customer Support Specialist
Help food producers succeed with their climate goals through exceptional support. Guide customers through carbon footprint tools and make complex science simple. We make science accessible!
Role Overview
We are looking for a passionate Customer Support Specialist who will be the first point of contact for our customers using CarbonCloud's platform. You will provide exceptional support, guide users through our carbon footprint tools, and ensure they maximize value from our climate impact solutions. Your role is crucial in helping food producers achieve their sustainability goals.
Key Responsibilities
- Provide friendly, knowledgeable support to customers via email, chat, and phone across different time zones.
- Guide users through platform features, carbon footprint calculations, and help them interpret their climate impact data.
- Troubleshoot account issues, data uploads, and platform functionality with patience and expertise.
- Create and maintain customer-facing resources including FAQ documents, tutorial guides, and best practice materials.
- Collaborate with the product team to relay customer feedback and identify opportunities for platform improvements.
- Support customer onboarding processes and ensure new users feel confident using our tools.
- Track and document common support issues to help improve the overall customer experience.
Qualifications
- Previous experience in customer support, preferably in a SaaS or technology environment.
- Excellent communication skills with the ability to explain complex concepts in simple terms.
- Strong problem-solving abilities and patience when helping customers navigate technical challenges.
- Ability to communicate effectively in English (Swedish language skills are a plus).
- Interest in sustainability and climate topics, with willingness to learn about carbon footprint calculations.
- Comfortable using digital tools and quick to learn new software platforms.
- Empathetic approach with genuine desire to help customers succeed.
What We Offer
- An opportunity to directly impact how food companies approach climate sustainability.
- A dynamic, international work culture focused on innovation, collaboration, and personal growth.
- Competitive compensation and benefits.
- Flexible work environment with the possibility to work from home occasionally.
- The chance to make a real difference in the fight against climate change!
- Locations
- Göteborg
Göteborg
Perks & Benefits
-
Work on the biggest issue of our generation
Your time is precious. Spend it where it matters. -
Lots of room to shape your work
We expect You to know You best. In general, you get to pick your tools and decide how to make the most of them. -
Get better together
You'll be working closely with motivated people that joined the company since they want to change the world. But we are doing something very new, and we are figuring it out together as we go. Sharing mistakes and learnings makes us better at this.
Workplace & Culture
Working here is a great way to try out new things and push your comfort zone, if you want to. We don't have a specialist in every area yet, counting on the team being flexible and stepping in wherever needed. Some of us stick to our ordinary job descriptions, but we also have developers trying out sales, and designers doing marketing.
We are flexible with hours and remote work where needed, trusting everyone to do their best to work in a way that's effective. We're currently doing a mixed setup with some people working remotely full time. We are looking forward to working together at the office after the pandemic!
About CarbonCloud
We do climate footprint calculations for food producers, insights on where to improve, and transparency to consumers through packaging labels. The science is hard, the product is simple. We are building a global network of climate calculations - improve one calculation, and the others react.
Customer Support Specialist
Help food producers succeed with their climate goals through exceptional support. Guide customers through carbon footprint tools and make complex science simple. We make science accessible!
This job is no longer accepting applications
See open jobs at CarbonCloud.See open jobs similar to "Customer Support Specialist" Peak.