At Workwize, we’re revolutionizing how businesses support their global teams.

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

Are you passionate about solving complex problems and improving procurement operations?

At Workwize, we are looking for a structured and proactive Escalations Analyst to join our Procurement team. In this role, you’ll tackle challenging procurement issues and assist with improvement projects. If you’re driven by data, operational efficiency, and delivering exceptional outcomes, this is the role for you!

About the Role

As the Escalations Analyst for the Procurement team, you will play a pivotal role in managing procurement-related challenges, including supplier performance and pricing discrepancies. You’ll be responsible for addressing escalations, driving process improvements, and implementing best practices to enhance the efficiency and effectiveness of our procurement operations. Reporting to the Procurement Manager, you will work closely with the Finance, Tech, and Project Management teams to ensure seamless and cost-effective procurement processes.

Key Responsibilities

Escalations Management

• Resolving Procurement Challenges: Investigate and resolve escalated issues related to supplier performance, pricing, and delivery timelines by collaborating with vendors and internal teams.

• Stakeholder Communication: Act as a central point of contact for escalations, ensuring clear and timely communication with internal stakeholders and external suppliers.

Process Optimization & Strategic Projects

• Improving Procurement Processes: Collaborate with the Procurement Manager and Project Coordinator to launch new technology features by manually populating product attributes and updating accurate product pricing, including VAT and tax adjustments.

Skills & Requirements

• Bachelor's degree in engineering, Business Administration, Supply Chain, Procurement, or a related field (master's degree preferred).

• 1-2 years of relevant experience in procurement, supply chain, or vendor management.

• Strong verbal and written communication skills in English.

• Detail-oriented with excellent analytical and problem-solving abilities.

• Proactive and capable of working independently in a fast-paced environment.

• Proficiency in procurement tools, ERP systems, and data analysis platforms.

• A collaborative mindset with the ability to build strong relationships with internal teams and external partners.

Our Team:

Join Workwize and make an impact! We're revolutionizing the way we work and care deeply about our employees' growth and satisfaction. Our diverse team of ambitious professionals, including Entrepreneurs, Operational Specialists, Developers, and Sales Experts, are constantly seeking original ideas to reach more consumers and provide top-notch value to our customers. At Workwize, we celebrate individual expression, valuing diverse perspectives and encourage creativity. We believe in having a great time along the way, while fostering a positive and enjoyable work environment.

Workwize offers:

• A leadership position in a fast-growing, dynamic environment with plenty of opportunities for professional growth.

• Flexibility to work in a hybrid environment, balancing office and home settings.

• The best working setup both at home and in the office, with all necessary tools and equipment provided.

• A vibrant, entrepreneurial work environment that encourages innovation and growth.

• Weekly team lunches and monthly surprise events to build team spirit and have fun along the way.