About Workwize

At Workwize, we’re on a mission to revolutionize how companies support their global teams. As a fast-scaling SaaS platform based in the Netherlands, we help businesses streamline remote equipment management—globally and effortlessly. To keep pace with our rapid growth, we’re looking for a sharp and structured Content Writer (Technical & Process) who can turn complex information into clear, engaging, and user-friendly content.

About the Role

Are you someone who thrives on simplifying the complex? Do you love creating content that empowers users, enhances internal workflows, and supports automation? If so, this role is for you.

As a Content Writer at Workwize, you will be responsible for developing, maintaining, and standardizing both internal and external documentation. You’ll play a key role in enabling self-service support, training internal teams, and translating business processes into AI-driven solutions.

This is a highly collaborative role within our Content Management team, where you'll work cross-functionally with Product, Support, and Tech teams to ensure our content is clear, consistent, and impactful.

What You'll Do

📘 Internal Knowledge Management

• Write, structure, and maintain internal knowledge base articles to support team workflows.

• Lead weekly training sessions for internal teams on new or updated processes and features.

🌍 External Content Development

• Create and manage user-facing FAQ content and support documentation.

• Translate complex product or technical concepts into clear, easy-to-understand content for clients.

• Ensure external help content is well-structured and easy to navigate.

📐 Content Standardization

• Collaborate with departments to document internal tools, features, and processes.

• Develop templates, documentation standards, and style guides.

• Identify content gaps from support queries and proactively improve documentation.

🤖 AI Process Integration

• Translate internal workflows into AI-ready processes for automated handling.

• Monitor and optimize AI performance based on usage data.

• Maintain documentation compatible with tools like Zendesk Co-Pilot and support AI agent process mapping.

What We’re Looking For

✅ Must-Have Skills & Experience

• Bachelor’s degree in Communications, English, Technical Writing, Information Design, or a related field.

• 2–3 years of experience in content writing, technical writing, or knowledge management.

• Exceptional written English with a knack for simplifying complex topics.

• Experience with documentation and knowledge base tools.

• Strong structuring and information design skills.

• Detail-oriented with excellent accuracy and consistency.

• Confident working independently and across teams.

• Previous experience in SaaS, tech, or startup environments.

✨ Nice-to-Haves

• Zendesk or similar knowledge base platform experience.

• Familiarity with AI agent tools (e.g., Forethought, Decagon).

• 3+ years in a similar writing or documentation role.

Why Join Us?

• Be part of a fast-growing SaaS company with global impact.

• Work in a collaborative, innovative, and flexible environment.

• Help shape how global teams interact with knowledge, tools, and technology.