As a Solutions Consultant, you will play a crucial role in helping our customers unlock the full potential of Trengo’s AI-powered platform. By providing expert guidance, you will ensure seamless integration with their existing tools and maximize the value they gain from our solutions.

In this role, you will be part of the Customer Experience department and will also collaborate closely with the Sales and Onboarding teams to scope, design, and execute projects that require technical expertise and a deep understanding of business needs. Your work will directly contribute to customer acquisition, retention, and expansion by enabling customers to effectively leverage AI-driven automation and integrations in a scalable way.

About Trengo

Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service, boosting efficiency for thousands of businesses worldwide.

As a fast-moving Dutch scale-up, backed by a $36M Series A and an official WhatsApp Business Solutions Provider, we thrive on acceleration. Your expertise will drive growth: you’ll make a strategic impact, champion AI innovation, and help shape the product roadmap. You’ll do this alongside an international team guided by our Dynamic pace, Future-proof mindset, Ownership, and Open culture.

What your role looks like

You will:

• Lead technical scoping sessions with customers to understand their requirements and propose scalable solutions.

• Translate business pains into Trengo features, use cases, and value-added solutions.

• Guide customers through the implementation of complex workflows, integrations, and automation within Trengo.

• Act as the go-to technical expert, supporting both customers and internal teams.

• Work closely with our Technical Support to execute solutions or resolve technical issues efficiently.

• Develop best practices and scalable workflows to enhance the overall customer experience.

What you’ll bring

We’d love to meet you if you have:

• 2+ years of experience in a technical role (e.g., Solutions Engineering, Pre-Sales, Technical Consulting).

• 1+ years of experience in a customer facing role within a SaaS environment.

• Experience with APIs, Webhooks, and third-party integrations.

• Experience with AI-powered solutions and their application in customer communication.

• Strong problem-solving skills with the ability to translate technical concepts into business value.

• Strong project management skills, with the ability to collaborate with multiple stakeholders.

• Highly collaborative attitude, with a hands-on mindset and ownership mentality.

• Fluent in English and Dutch (additional languages are a plus).

Nice-to-Have Qualifications

• Experience with scripting and coding.

• Experience with helpdesk, ticketing, or messaging platforms.

• Prior experience working with customer engagement AI solutions.

⚙️ Our tech & AI mindset

AI is not a buzzword at Trengo — it’s part of how we build and operate. You’ll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams.

What’s in it for you?

This is what we carefully prepared for you:

• 🚀 A key role where you’ll make a visible impact in a vibrant scale-up environment.

• 🌍 Hybrid working + 2 months per year to work abroad.

• 🏗️ A strong onboarding program with hands-on training and a dedicated buddy to set you up for success.

• 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp).

• 📚 Learning budget + 2 extra days off to attend courses or conferences.

• 🌴 28 vacation days to rest, recharge, and travel

• 🚆 Travel reimbursement to our Utrecht HQ.

• 📶 Monthly internet & phone allowance to stay connected.

• 🗣️ Dutch courses for our international colleagues.

• 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.

• 💼 Pension contribution to help you plan for the future.

• 🛫 Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.

🔍 Our hiring process

1. Introductory call – First conversation with our Talent team.

2. Manager interview – Deep dive into experience and expectations.

3. Practical assignment – Role-related, real-world challenge.

4. Team connection – Meet future colleagues and confirm mutual fit.

We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step.

Join us in building the future of customer engagement — we’d love to have you on the team.

👉 Apply today and let’s grow together!

We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.

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