Opportunities at our Portfolio Companies


Senior Product Manager



Utrecht, Netherlands
Posted on Friday, March 29, 2024
Hey there! 👋
It is awesome you are here and and reading our vacancy. We hope you can “see” yourself in this description. So, let’s start with a few questions. Are you an experienced product manager who loves taking ownership of your work and directly influencing the Product Roadmap? Would you like to be a crucial part of Trengo’s growth in the next years and be a key part of our AI focused strategy? If yes, keep reading as you could become an important member of Trengo’s influential and creative Product team and have a blast while working together to improve our AI enabled smart conversations platform! Our AI HelpMate has already brought tremendous value to many of our customers and we are just in the beginning of this exciting journey!
At Trengo, we believe in a world where technology empowers the relationship between companies and their customers. That’s why our mission is to build the smartest customer conversations platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimise the channels their clients truly prefer.
What you’ll be doing
• Collaborating with Product team members like Deniza, Merve, Laís, Ivo, Max and many more to make our platform even better.
• Defining the product strategy and roadmap for the AI domain of our product and pro-actively setting clear expectations with stakeholders and keeping the broader teams informed and inspired.
• Ability to understand complex logic and user flows, simplify them for the team, and work with UX design to ensure the UI remains intuitive and simple despite the underlying complexity.
• Identifying new opportunities with your team by understanding customer, user, and market requirements, continuously improving data-backed decision making, and connecting with other product managers and stakeholders.
• Leading the discovery, validation, and building of new features while maintaining customer centricity and focusing on metrics that support overall business objectives.
• Striving to create an environment of innovation, collaboration, and continuous improvement within the team and across the business.
What you’ll bring
• 6+ years as a software product owner or product manager, ideally with SaaS startup or scale-up experience.
• Knowledge of UX and user research fundamentals and a passion for improving user and customer experience.
• An interest in, and ideally knowledge of, the latest trends regarding how AI is assisting professionals with their everyday work.
• Strong communication and stakeholder management skills.
• A data-driven and empathetic mindset, combining metric analysis with a deep understanding of customers' needs.
• The ability to make tough prioritisation decisions while still working well with the stakeholders they may disappoint.
• An adaptable and pragmatic mindset that allows you to embrace change and prefer progress over perfectionism.
What we offer
This is what we carefully prepared for you:
• Finding yourself in a fast-growing company where your career can evolve. With the help of your number one supporter, your manager, you will follow our departmental growth tracks to pursue the career you want. This is one of the reasons for our positive Glassdoor reviews (4.3/5).
• We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.
• Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.
• An education budget to feed your curiosity, extra budget for team trainings, and 2 extra days off for your courses or conferences, if needed.
28 vacation days to rest, have fun, and travel as you wish. But, every once in a while, we also like to do it together. The last time, we went on an amazing trip to Valencia!
• Internet and phone allowance every month.
• Fancy learning Dutch? We also offer Dutch courses for our international employees!
• When you work from our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team. Also, your traveling expenses to Utrecht will be reimbursed.
Your recruitment experience at Trengo
We aim for our recruitment experience to be fast, enjoyable, and fruitful - for both sides. Via this link, you can see what you can expect from your recruitment journey with us.
Otherwise don’t worry, we understand if you don’t know what to do right now. You like what you read but you still have questions before deciding to move forward. We got you! I am Evangelos, your friendly recruiter and part of Trengo’s Talent Team. Happy to clarify any doubts, so you can make a good choice, whichever that is. If you are not ready to apply yet, feel free to ask a question in the flowbot. If you are ready, talk to you soon.