Integration Lead
Neople
The Job
As an Integration Lead, you will be responsible for building and maintaining integrations with various platforms and external systems, ensuring seamless functionality and ease of use.
Key responsibilities:
Develop and maintain integrations with Contact Centers (e.g. Zendesk, Freshdesk, Intercom, ), Messaging Platforms (e.g. Slack, WhatsApp, Teams), and external systems (e.g. Magento, Shopify, MEWS).
Build tooling to facilitate the development, testing, and maintenance of these integrations (to be made available directly to customers to set up, test and maintain themselves)
Automate integration processes as much as possible, (e.g. leveraging custom GenAI)
Ensure high performance, reliability, and scalability of integrations.
Collaborate with cross-functional teams and customers to ensure integration operate as expected.