Customer Service Representative – Meela (Mental Health Startup)

📍Based in Gothenburg → Hybrid

About Meela

At Meela, we’re on a mission to make it easier to find the right mental health support, starting with matching people to the therapist that’s the best fit for them. Since launching, we’ve helped over 100,000 people across Sweden and the UK, and we’re just getting started. We’re backed by leading VCs and were recently named one of Europe’s hottest startups.

Our founder Tiffany was named Female Founder of the Year in 2024. But what we’re most proud of is the feedback we get from users: “I finally found someone who gets me.”

About the role

We’re looking for someone who is both kind and action-oriented to join our growing team as a customer service representative. You’ll be one of the first points of contact for both clients and therapists, answering questions, solving issues, and making sure they feel supported quickly and with care.

This isn’t just about being warm and empathetic (though that’s essential). We also need someone who is hands-on, gets things done, and thrives in a fast-paced startup environment. You’ll be joining a small team where your work makes a real difference every day.

This role is perfect for someone who wants to gain experience in digital health, operations, and customer experience, and who enjoys solving problems, improving systems, and making users’ lives easier.

What you’ll be doing

• Respond to support questions from clients and therapists via Intercom, quickly, kindly, and clearly

• Troubleshoot platform issues and escalate bugs to our tech team when needed

• Stay up to date on Meela’s platform to help users and give helpful feedback to product

• Handle admin tasks like onboarding, account updates, and documentation

• Host onboarding webinars and demos for new therapists

• Keep internal help guides up to date and improve them over time

• Spot trends in support and share insights to improve the service

• Make sure every interaction reflects Meela’s tone: human, supportive, and efficient
  
  

What we’re looking for

• Experience in customer support, admin, or similar operational roles

• Professional proficiency in Swedish and English (written and spoken)

• Comfortable using customer service tools like Intercom or similar

• Calm under pressure, able to reassure users when they’re stressed or confused

• Organized, detail-oriented, and always a few steps ahead

• Self-driven, take initiative and enjoy solving problems on your own

• Thrive in fast-paced environments and get energy from moving quickly

• You like structure but also know when to just roll up your sleeves and get things done
  
  

Extra plus if you have

• Experience in digital healthcare, mental health, or tech startups

• Familiarity with Intercom or similar tools

• Worked in an early-stage startup or similar environment
  
  

Why join us

• Work at a mission-driven company making a real difference

• Be part of a smart, kind, and fast-moving team

• Flexible hybrid work setup

• Mental health days when you need them

• Free therapy through our network of licensed therapists

• Big opportunities to grow if you’re the right fit

Department

Operations

Locations

Göteborg

Remote status

Hybrid

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