Who we are looking for

You're a proactive problem solver who thrives in fast-paced environments. You love working with customers, understanding their needs, and helping them succeed. You’re skilled at building relationships, driving engagement, and identifying opportunities to create long-term value. If you enjoy working cross-functionally, have a strategic mindset, and can balance customer happiness with business growth, we’d love to hear from you!

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What you’ll do

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• Own and nurture relationships with our customers, ensuring they get maximum value from our solution.
• Act as the go-to person for customers, proactively addressing challenges and identifying growth opportunities.
• Onboard, train, and support customers, helping them integrate our product into their workflows seamlessly.
• Monitor customer health, usage, and feedback to drive retention and expansion.
• Collaborate with Sales, Product, and Marketing teams to improve the customer experience.
• Lead business reviews and strategy sessions with key accounts.
• Identify and implement best practices for scaling customer success in a fast-growing startup environment.

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What you bring

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A hands-on, go-getter strategist and do-er with:

• ‍2+ years of experience in Customer Success, Account Management, or a related role in a tech startup or scaleup.
• A customer-first mindset—you love solving problems and making customers successful.
• Experience managing multiple accounts with a proactive and strategic approach.
• Strong analytical skills with the ability to translate customer feedback into product improvements.
• Excellent communication skills—you can simplify complex ideas and build trust with customers.
• Fluency in English -plus at least one other major EU language (e.g. Dutch, German or French).
• Adaptability and resilience—you're comfortable in a fast-paced, evolving environment.
• Familiarity with customer success tools such as Hubspot, Mixpanel, Intercom and BI dashboard builders.
• Experience with Python, relational databases and time series databases is a plus.
• Experience in the Energy Management space (ISO 50001, IPMVP® etc.) is a big plus.

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Diploma’s and higher education are one type of proof of a certain capability level of gathering knowledge in a structured manner and test your cognitive skills. But not the only one. So, if you have a higher education, great. If you don’t, but took a different path and feel you have built these capabilities differently, don’t hesitate to apply for this job.

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Why join us?

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• Work in a dynamic and fast-growing impact-driven start-up with offices in Antwerp and Brussels.
• Competitive compensation package with perks & benefits.
• Of course, wonderful, smart, and ambitious colleagues 😊.
• Big milestones celebrations, fun team buildings, social & sports activities.
• Hybrid working with flexible hours that requires at least three office days in Antwerp (Hub) or Brussels.

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What matters most is your eagerness to learn, attitude, and enthusiasm. Even if you don't meet all the requirements, if you're excited about the role, we’d love to hear from you.

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