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Team Lead - Technical Account Management

Channable

Channable

IT, Sales & Business Development
Utrecht, Netherlands
Posted on Saturday, July 22, 2023

Coming to the office in your sneakers, working together with amazing colleagues and staying late at the bar on Fridays?👟 Our chill work energy is already one good reason to apply, but at our Customer Success department you can build and create processes within the E-commerce field. ⭐At Channable you can enjoy the informal start-up vibe, but you’re also part of a professional and globally growing SaaS company. Channable started only 9 years ago and in that short time we’ve become a market leader in the Benelux while growing our diverse team to more than +250 enthusiastic colleagues.🧑‍🤝‍🧑


Your job

Channable is an online tool with which webshop owners can easily sell their products on websites like Bol.com, Amazon, Ebay and Marktplaats. At this point Channable offers more than 2500 price comparison websites, affiliate networks, and marketplaces to choose from.

As the Team Lead for Technical Account Managers, your primary focus will be our SLA customers, ensuring their implementation is successful but also support the Customer Success and Sales team engage around technical solutions to our customer’s business challenges.

Your challenges

In a nutshell:

This role involves being more inclined towards People management, where you would raise structural challenges your team encounters to improve the overall experience of our customer. You prefer to work closely with teams and individuals to foster effective collaboration and growth.

As the incumbent, you will be responsible for Process and Change management, entailing the creation and implementation of streamlined processes within the department and ensuring effective communication across the organization.

The position demands exceptional Strategic communication skills, as you will need to interact with other Heads of Departments and feel at ease communicating with high-level team lead management, focusing on leadership and teamwork rather than technical e-commerce knowledge.

Furthermore, you will:

  • Ensure this new team is properly launched within Channable with clear communication of roles and responsibilities;

  • Review and set up processes that promote cross team collaboration while keeping the customer at the center of things;

  • Manage the team of Technical Account managers (TAM) , 3FTE’s;

  • Support the commercial teams in removing technical friction during opportunity development;

  • Ensure high quality onboarding for our SLA Partners and own the optimization of this process;

  • Coordinate with the Support team around escalations but also safeguard continuous technical training for the TAM together with Support leadership.

Who are you?

You have:

  • at least 2 to 3 years experience in a leadership position, preferably in a similar TAM function or leading an onboarding team;

  • the ability to collaborate and align effectively with multiple departments internally;

  • analytical and process-driven traits;

  • the willingness to thrive in a Start-up / Scale-up environment, finding enjoyment in the dynamic nature of such settings.


Practical requirements

  • You are living in Utrecht, or at least travel distance to our Utrecht office;

  • You are willing to come to our Utrecht office min. 2 days/week;

  • You are available for at least 36 hours per week.

Who are we?

Channable was founded 9 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than 30 nationalities, a brand new HQ in Utrecht, serving customers all over the globe, and operating from other offices including New York, and Berlin.

Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at who we are here and on our Instagram, Facebook or Linkedin!


What do we do?

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

What do we offer?

  • The salary range based on 40 hours is between gross €4.700- €5.000 per month within a clear career & salary structure 💸💸

  • Extra 8% holiday allowance - 8% of your yearly salary, which is paid on June 1st.

  • Excellent training and onboarding to get to know the tool, our processes, and your colleagues. 😎 After that, you’ll get the trust and responsibility to show what you got. Your buddy will support you throughout the whole onboarding. ✌️

  • Work for a supportive company of +250 international employees! 🙌 🧑‍🤝‍🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other 🤗

  • The freedom to tailor make your own responsibilities and working schedule 💥

  • The space to come up with your own ideas and implement them 💜🌟

  • To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office).✨

  • Since you can work from home, we will provide home office supplies🖥️⌨️

  • 26 vacation days + 2 reload days 🍭 based on 40 hours;

  • We offer a 3-week-long workcation🍹And an extra 3 weeks on top of that if you're an expat living in the Netherlands and want to visit friends and family.

  • Having flexible working hours means starting your day between 8.00 - 10.00 am🕰️

  • We want you to feel good - please feel free to use our discounted OneFit subscription.👟🚴On the other hand, you have free & anonymous access to the OpenUp platform and psychologists ☮️

  • Annual L&D budget of €1000. You can take a great advantage to #grow professionally. 📚

  • Traveling to our office? No problem, we got you covered🚆

  • Saving for old age - yes, we provide you 5% of your monthly base salary

  • Stock Appreciation Rights: eligible employees can get financial profit from Channable success 🗠

  • Channaweekend (yes, we go abroad in June for a long weekend with all the colleagues from all over the world 💜🔥)

  • Additional working conditions like great lunch, massages, in-office bar (Channabar), parties, yoga lessons, sports teams, video games, and many more! 💕👌


How can you introduce yourself to us?

Are you interested? Please apply by clicking on the "apply now" button below. Please send your application in English. If it's a match, Judit will get in touch with you for an introduction call. After that, you'll be invited for at least 2 round of interviews (including an assignment). Please note that after the 2nd round of interview; we'll do reference check as well.